Dog Walking terms & Conditions
Tait & Tails provides dog walking and pet care services. I, Emma Tait, am qualified, hold a current DBS certificate, and am fully insured through Petplan Sanctuary for pet sitting, dog walking, pet transportation, and key cover. Copies of these documents are available upon request.
All clients are required to complete a New Client Form. Submission of this form constitutes acceptance of these Terms and Conditions.
Clients grant Emma Tait permission to access their property, by prior arrangement, for the purpose of carrying out booked services at the agreed dates and times.
Key Holding
Any keys entrusted to Tait & Tails will be stored securely and identified only by a pet name Keys will never be labelled with the owner's name or address.
Reasonable care will be taken to safeguard all keys; however, in the unlikely event of loss or theft, Tait & Tails' liability will be limited to the cost of replacing the key(s). Any additional costs, including lock replacement, will be covered only where required under the terms of the business's insurance policy.
Veterinary Consent
In the event of an illness, injury, or medical emergency affecting a pet while in the care of Tait & Tails, every reasonable effort will be made to contact the owner and/or emergency contact before treatment is sought.
Where veterinary attention is required, your registered veterinary practice will be contacted where possible; however, the nearest available veterinary practice may be used if circumstances require.
If the owner or emergency contact cannot be reached and urgent veterinary attention is deemed necessary, Tait & Tails is authorised to seek veterinary treatment on the owner's behalf. The owner agrees to accept full responsibility for any veterinary fees, treatment costs, and associated expenses incurred.
Tait & Tails will not be held liable for the outcome of any veterinary treatment provided by a qualified veterinary professional.
No booking will be confirmed until a Meet & Greet has taken place. Clients must disclose any behavioural, medical, or welfare concerns before services commence and must inform Tait & Tails of any changes during the service period. Any requirement for a muzzle must be disclosed in advance, and the muzzle must be provided by the owner.
Tait & Tails reserves the right to refuse, suspend, or discontinue services for any pet considered unsuitable, unsafe, or whose welfare may be compromised.
During periods of extreme cold weather, owners are asked to provide suitable protective clothing, such as a coat or jumper, where appropriate for their dog.
Hot Weather Policy
Walks will not take place when temperatures exceed 24°C, although this threshold may be lower depending on a dog's age, breed, health, or individual needs.
If a walk cannot proceed due to weather conditions, a home visit will be offered where possible. If a home visit is not required, or if the cost is lower than the scheduled walk, the difference will be credited to the client's account.
All dogs must be up to date with vaccinations and receive regular flea and worming treatments.
All dogs must be microchipped in accordance with UK law and wear a collar with a clearly legible identification tag displaying current contact details.
Clients must notify Tait & Tails immediately if their pet contracts any infectious or contagious illness. Services will be suspended until veterinary clearance is provided.
Dogs will only be walked off lead with the owner's explicit permission.
If a scheduled booking is attended but is no longer required and notice has not been provided, the full charge will apply.
Photography and Social Media
Tait & Tails may take photographs of pets during walks, visits, or other services. These photographs may be used on the Tait & Tails website, social media pages, and promotional materials.
If you do not wish your pet's photographs to be used, please notify Tait & Tails in writing and your preference will be respected.
Payment
Invoices are issued on Fridays for the upcoming week or month, depending on the client's preference. Payment is due by the following Monday unless alternative arrangements have been agreed in advance. Payment may be made by bank transfer or cash.
Cancellation
A minimum of 24 hours' notice is required for cancellations. Cancellations made with less than 24 hours' notice will be charged in full.